Kate Edwards

Business Description

Effective Leadership, Impactful Customer Experience.
Founded in 2007, Kate Edwards & Company offers coaching, training, and creative solutions for small to medium-sized multi-unit hospitality brands. KE&C helps operators redefine their mission, improve their culture, empower their leaders & elevate their customer service. KE&C counts restaurants, hotels & resorts, tech & media firms, and various entrepreneurial ventures as clients, and provides performance and leadership coaching to help entrepreneurs, executives, chefs, and managers become more confident and productive in their roles.

Bio

Kate Edwards is an executive coach, customer service expert, hospitality consultant, speaker and author who has spent her career decoding the customer service experience and deciphering what makes great leaders so impactful. In 2007 she established Kate Edwards & Company, a boutique hospitality consulting firm, and in 2015 she published her first book, “Hello! And Every Little Thing That Matters,” the customer service book that will transform your business and improve your brand. Kate is also an instructor at I.C.E. in Manhattan, a Fellow of the C.I.A. and you can view her table service and leadership video classes on Typsy.com and her customer service courses on the CreativeLive website.

Blog Posts by Kate Edwards

Notable Clients

Westville, Jack's Wife Freda, Rosemary's, Viceroy Anguilla, The Plaza Hotel, Brooklyn Fare, Facebook