Operating In The Current Environment, The Next 4-6 Weeks & Industry Outlook
NYCHG held a second invigorating Zoom meeting where members and guests discussed what hospitality operators are doing moving forward in the short term and what national brands are forecasting for the future of our industry.
Hosted by: Ashley Bradford
The meeting was moderated by Ashley Bradford from Singer/M.Tucker and included the viewpoints from 3 guests:
- Paul Krug, CEO/Founder of Glaze and Bright Side
- Claire Sprouse, Owner of Hunky Dory
- Lauren Silberman, an analyst focusing on hospitality trends for Credit Suisse
The topics ranged from employee heath and wellbeing and customer appreciation to the future of our industry, including the importance of employee retention, brand value and the possible demise of delivery services. Takeaways from our presenters included that Claire is working on adding a to-go window to her space and changing the dining room to include a bookstore once they reopen; Paul shared that it’s important to “be opportunistic” as an operator in order to take advantage of opportunities for those businesses with staff and manpower ready to open as soon as possible; and Lauren shared her prediction that delivery services, while helpful during this time, may see a downtick once the industry rebounds since the model is “simply not profitable for operators.” Many insights were shared, you can review the entire meeting in the recording here.
For more information and community support:
Please visit the NYCHG Community Hotline, a Facebook Group where hospitality operators can ask questions and members will provide professional guidance.
About NYCHG
Established in 2009, The New York City Hospitality Group ("NYCHG") is a New York City-centric organization dedicated to serving the restaurant and hospitality industry. NYCHG is comprised of the best in class professionals that act as a resource to each other and the hospitality community.