Hospitality consulting, leadership training and coaching
Kate Edwards is a speaker, author, customer service expert, hospitality consultant and executive coach who has spent her career decoding the customer service experience and deciphering what makes great leaders so impactful. In 2007 she established Kate Edwards & Company, a boutique hospitality consulting firm and in 2015 she published her first book “Hello! And Every Little Thing That Matters,” the customer service book that will transform your business and improve your brand. Kate is also an instructor at I.C.E. in Manhattan, a Fellow of the C.I.A. and you can view her table service and leadership video classes on Typsy.com and her customer service courses on the CreativeLive website.