Kate Edwards

Kate Edwards

Hospitality consulting, leadership training and coaching

Kate Edwards is a speaker, author, customer service expert, hospitality consultant and executive coach who has spent her career decoding the customer service experience and deciphering what makes great leaders so impactful. In 2007 she established Kate Edwards & Company, a boutique hospitality consulting firm and in 2015 she published her first book “Hello! And Every Little Thing That Matters,” the customer service book that will transform your business and improve your brand. Kate is also an instructor at I.C.E. in Manhattan, a Fellow of the C.I.A. and you can view her table service and leadership video classes on Typsy.com and her customer service courses on the CreativeLive website.

Kate Edwards & Company

1216 Broadway, 2nd Floor, NY, NY 10001

(917) 254-8975

Kate Edwards & Company was founded in 2007 with the mission to help entrepreneurs & restaurateurs develop their ideas, achieve their goals and realize their potential. By applying the methods developed by Kate Edwards, KE&C offers coaching, training, and solutions that help existing businesses redefine their mission, improve their culture, empower their leaders & elevate their customer service. KE&C counts restaurants, hotels & resorts, tech firms, and entrepreneurial ventures as clients and provides performance and leadership coaching to help entrepreneurs, chefs, and managers become more confident and productive in their roles.

Notable Clients

The Plaza Hotel, Jack's Wife Freda, Rosemary's, Viceroy, Brooklyn Fare, Facebook

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About NYCHG

Established in 2009, The New York City Hospitality Group ("NYCHG") is a New York City-centric organization dedicated to serving the restaurant and hospitality industry. NYCHG is comprised of the best in class professionals that act as a resource to each other and the hospitality community.

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